Privacy Policy

At ELD Stream (“Company,” “we,” “us,” or “our”), we prioritize the protection of your personal information’s privacy and security. This Privacy Policy outlines how we gather, utilize, share, and safeguard your information when you access our electronic logging device (ELD) solutions and associated services (together referred to as the “Services”). By using our website, mobile applications, and services, you acknowledge and agree to the practices described in this policy.

Information We Collect

To deliver and enhance our services, ELD Stream gathers various types of information. This may encompass:

Personal Information

• Full name and contact information, including email, phone number, and address.
• Company name, fleet size, and related business information.
• Payment details for processing transactions.

Device and Usage Information

• ELD device data, including GPS location, vehicle diagnostics, speed, engine hours, and driving behavior, and compliance status.
• Log entries required for compliance with federal regulations.
• IP address, browser type, operating system, and usage patterns.

How We Use Your Information

The information we collect is used for a variety of purposes, such as:

• Providing, operating, and maintaining our ELD solutions.
• Ensuring compliance with Electronic Logging Device (ELD) regulations and Hours of Service (HOS) requirements.
• Handling transactions and overseeing customer account management.
• Providing updates on our services, offering technical assistance, and notifying you of special promotions.
• Studying trends to enhance our website, software, and overall customer experience.
• Identifying, mitigating, and responding to security risks and fraudulent activities.

Sharing and Disclosure of Information

ELD Stream does not sell or lease your personal information. Nonetheless, we may disclose your information under the following circumstances:

• With Service Providers: Your information may be shared with third-party vendors and service providers that assist us in managing our operations, including payment processors and IT support teams.
• Compliance with Legal Obligations: Information may be disclosed when mandated by law, regulation, or a government request.
• Business Transfers: If there is a merger, acquisition, or asset sale, your information may be transferred to the new organization.

Data Security Measures

Robust security measures are in place to safeguard your data, which include:

• Comprehensive encryption for both data transmission and storage.
• Protected cloud storage with stringent access controls.
• Multi-factor authentication (MFA) for secure account access.
• Routine security evaluations and vulnerability testing.
• Limited access to personal and fleet data, restricted to authorized staff only.

While we take extensive precautions, no system can be completely resistant to cyber threats. We advise all users to use strong passwords and to promptly report any suspicious activities.

Data Retention and Deletion

Your information is kept only as long as needed to provide our services, meet legal requirements, and address any disputes. Our data retention practices include:

• Personal and Account Information: Retained for the duration of your active account status.
• Fleet and Compliance Data: Maintained as required by regulatory standards for the designated timeframe.
• Support and Communication Logs: Preserved to enhance customer support and for documentation purposes.

To request the deletion of your data, please reach out to our support team, where your request will be processed in accordance with our retention policies.

Your Rights and Choices

You possess the following rights as a user:

• View and review your personal information.
• Request edits or updates to any inaccurate data.
• Withdraw from marketing communications whenever you choose.
• Delete your account and related data, as permitted by legal and compliance requirements.
• Limit or contest specific data processing activities.

For any requests to exercise these rights, please reach out to us at info@eldstream.com. We will respond promptly and in accordance with relevant regulations.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used to improve user experience, monitor website traffic, and tailor content. Users can manage their cookie preferences via browser settings, though disabling them may impact some website features.

Third-Party Services and Links

Our website and apps may contain links to external services. We are not liable for their privacy practices, so we recommend reviewing their privacy policies before sharing any personal information.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal obligations, technological advancements, or our business practices. We will notify you of major updates through our website or via email. By continuing to use our services, you agree to the revised policy.

Ways to Connect with Us

For any issues, questions, or requests related to this Privacy Policy, please contact us at:

Email: info@eldstream.com

Address: 1309 Coffeen Avenue STE 17290 Sheridan Wyoming 82801

Your use of our services indicates that you have read, understood, and agreed to the data practices described in this Privacy Policy.